Every forwarder publishes a peak-season victory lap. This is not that. Our network-wide on-time rate last peak was 96.1% — below our 98.4% annual figure — and the misses clustered on three lanes we want to talk about openly, because each one taught us something we have since fixed.
The five that held
Dhaka–Rotterdam, our owned corridor, ran at 99.2% on time across 340 boxes. Contracted allocations absorbed two blank sailings without rolling a single Axlepoint container. Singapore air uplift held at 98.8% despite a three-week capacity crunch, because blocked-space agreements kicked in exactly as designed. The remaining three — regional road corridors — stayed above 97% on the back of two-driver crews and pre-filed borders.
The three that didn't
Two feeder lanes out of Chattogram slipped when a partner vessel skipped rotation, and one LCL consolidation missed its transshipment window in Singapore. Affected shippers were rebooked within 48 hours at our cost, and every one of them shipped with us again in Q1. The fix: we moved both feeder legs onto contracted space and added a second weekly LCL sailing — the same sailing announced in our October update.
What changes this year
Peak capacity is now bought in March, not August. Our network desk runs a dedicated exception cell from October through January, and every contracted shipper gets a written rollover-protection clause. The numbers above are audited from our control tower, not rounded for marketing — ask your coordinator for the lane-level sheet and judge for yourself.